No word about vouchers or fax

I havn't received acknowledgment of my last fax. So I rang this morning to see what's happening.

Now she says that they will give the voucher number to the shop. This is good, faster and more reliable than the post. She'll call me back when this is done.

Now I just wait...

But this is what the guy in the shop tried to do but was unsuccessful. I'm not that hopeful.