Visit to Currys shop

I was now fed up of Coverplan and ther excuses. I decided to ring the Currys shop where I had bought the camera to see if the could help me. Of course no one would answer the phone, it just kept ringing and ringing. I then decied to go up to the shop after work and talk to someone in person.

I asked to see a manager and I explained my situation to him.
He said he was shocked, as he was the one who accepted the broken camera from me originally and remembered that it was a long time ago.
He said he couldn't do anything at the moment because they were closing the offices. But he took my number and told me that he would ring me tomorrow and he would have the vouchers for me. He said what ever it took, even if he had to get on to the head man, he would get it sorted.

Finally, someone taking me seriously. I felt I had achieved a victory, I was now looking forward to the phone call I would get the next day, and have this issue sorted once and for all.