Still no letter

A new year, and still I haven't got my vouchers. Or even the registered letter that they sent.

Is it possible that a second letter to the correct address went missing? But this time it was registered, or so I was led to believe, and I should at least get proof that it was sent.

When I rang Coverplan they informed me that the letter of the 5th of December was not treated any differently than their standard letters so there was no parcel/tracking number or any information available.

I was told that the claims department might have more information about the, supposedly, registered letter. And that I would have to write to the claims department for more information as they have no outside phone lines.

I then asked what they were going to do about my vouchers. He said I will have to sign an indemnity form first, which he would post it out to me.

I was not satisfied with sending the same letter a third time to the same address, so he suggested I write a letter to the claims department requesting a faxed copy if the indemnity form. When I expressed concerns of using the postal system and the time required he helpfully provided me with a fax number.