Phone call from retail manager

After what he said the previous day, I was expecting a lot. I was told there was good news and bad.

The bad news was that he was unable to do anything for me with regards to getting the vouchers.

The 'good' news was that if I wanted to buy something in Currys/Dixons/PC World before I got the vouchers they would refund me the money (from the vouchers) once I brought the vouchers into to the shop and explained the situation to managerial staff.
This was not good news because it got me no closer to getting the vouchers. Also I didn't like the prospect of having to explain my situation and hoping they believe me, after all I have had nothing in writing so far.

Something good did come from this phone call. I was informed of how much value I was entitled to get. He said I would receive €490 for purchases in one of their shops plus €19 towards a Coverplan purchase. Obviously I would not purchasing a Coverplan again so the €19 was useless. But I was happy with the €490 figure, if I ever get it.