No letters from Coverplan received yet

It was over a month since Coverplan supposedly sent out an indemnity form to me. There was no sign of it.
I was now anxious to get my vouchers as I wanted to buy a replacement camera for an upcoming holiday.

I rang coverplan, and told them of the situation. I asked if they could fax me the indemnity form, so that I could post it straight away. They said no, they have no access to this form which must be sent out by the claims department. All they could do was post it out again.

As it didn't arrive the first time, I asked if the could send it by registered post. She said they don't normally do this but put me on hold while she discussed it with her team leader. She said that her team leader would handle it and send the letter by register post.

I was happy that they agreed to send it by registered post because it might be quicker but also because if it went missing again there would be some proof of it been sent and maybe even an explanation.